Cancellation policy

Subscription Cancellation Policy

1. General

The DR.SNOW subscription program allows customers to receive selected products automatically on a recurring monthly basis at a discounted price compared to one-time purchases.

By subscribing, the customer agrees to these Terms and authorizes recurring charges.

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2. How It Works

• Customer selects a subscription-eligible product.
• First payment is charged immediately upon purchase.
• Thereafter, recurring charges will be processed every 30 days (or as displayed on the website).
• A new order for the selected product will be created after each successful charge.

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3. Subscription Discount

Subscribers receive a recurring discount as displayed on the product page at the time of purchase (typically 10%-15%).

The company may update future promotional offers. Existing discounts may remain active unless otherwise stated.

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4. Cancellation

Subscriptions may be canceled anytime before the next billing date.

Cancellation requests must be sent to:

📧 Support@dr-snow.com
📱 WhatsApp: +972-53-2777705

Cancellation becomes effective once confirmed by our support team.

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5. After Billing

Once a recurring payment has been processed, that order cannot be canceled, refunded, or reversed if it has entered processing or shipping stages.

Customers are responsible for canceling before the next billing date.

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6. Payment Method

Customers are responsible for keeping payment details valid and updated.

If payment fails:

• We may retry the charge later.
• We may pause or cancel the subscription.

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7. Price Changes

We reserve the right to update product pricing or shipping fees.

For material subscription price changes, prior notice will be provided.

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8. Inventory Availability

If a subscribed product is temporarily unavailable:

• shipment may be delayed, or
• a similar replacement may be offered, or
• billing may be postponed.

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9. Shipping

Delivery times are subject to the website shipping policy and may vary due to holidays, high demand, customs, or external circumstances.

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10. Abuse / Fraud

We reserve the right to terminate subscriptions involving:

• abuse of promotions
• fraud
• repeated failed payments
• violation of site policies

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11. Contact

For subscription support:

📧 Support@dr-snow.com
📱 WhatsApp: +972-53-2777705